The balance still shows the old casino while a document, deposit or payout at Funbet Casino has not moved, and the usual cause is a record that does not match between the account and the payment. The gap appears when a name, address or payment detail differs from what the player registered.
Identity verification stuck or documents rejected
The player uploads a document, the status stays pending or turns to rejected, and the balance stays locked.
- A photo is blurred, cropped or shows glare across the text.
- The document has expired or a corner is cut off.
- The name or address differs from the registered details.
- A selfie does not clearly show the face and the document together.
- A single file holds several pages and one page is missing.
- Open the profile section and note which document the account still expects.
- Take a new photo in daylight with the whole document inside the frame.
- Keep all four corners, the photo page and any signature visible.
- Upload one file per document; split multi-page scans so every page counts.
- Match the spelling of the name and address to the registered profile exactly.
- For a selfie, hold the document beside the face and keep both in focus.
- Submit once and let the review finish before uploading again.
Contact support when a document is clearly legible and still rejected after a second upload.
Deposit taken by the bank but missing from the balance
The bank shows the payment as completed while the wallet at funbetcasino.eu.com stays unchanged.
- The payment was sent with a method that does not match the account name.
- The player closed the browser before the payment page confirmed.
- A first deposit needs a bonus code before it can credit.
- The bank placed the payment on hold for a security check.
- Two deposits were sent in quick succession and only one was recorded.
- Refresh the balance with a full page reload before doing anything else.
- Open the transaction history and find the entry with its reference number.
- Compare the amount and reference with the bank statement.
- Check that the payment method belongs to the account holder.
- If a bonus code was required, confirm it was entered on the payment form.
- Save a screenshot of the history entry and the bank line side by side.
- Send both images in one message so support can trace the payment.
Contact support as soon as the bank marks the payment complete and the history shows no matching entry.
Withdrawal pending longer than expected
The payout sits in a pending state while the balance remains reserved and no money arrives.
- Identity verification is not finished, so the payout waits.
- A bonus is still tied to the balance and blocks the cash-out.
- The payout returns to a payment method that cannot receive it.
- The request was cancelled or replaced by a second request.
- The account has more than one pending request in the queue.
- Confirm the verification status shows as complete, not pending.
- Check whether an active bonus must be cleared or removed first.
- Choose a payout method that accepts incoming transfers in the player’s name.
- Cancel duplicate requests and keep only one in the queue.
- Open the withdrawal history and note the status of the request.
- Confirm the bank details are saved in full and without a typo.
- Wait for one status change before sending a follow-up message.
Contact support when the request shows no change after several status checks and every condition above is met.
Login blocked or account locked after failed attempts
The password is refused several times and the account then shows as locked.
- Caps lock or an old saved password fills the field.
- Too many wrong entries triggered an automatic lock.
- The email address has a typo or an extra space.
- The password was changed on another device.
- A password manager fills a stale credential.
- Retype the email address by hand and remove any trailing space.
- Turn off caps lock and check the keyboard layout.
- Clear the saved password so the browser stops filling an old one.
- Use the password reset link sent to the registered email address.
- Open that link in the same browser session on the phone or computer.
- Set a new password that differs from the old one and from other accounts.
- Try the login once more on a single device before repeating attempts.
Contact support when the reset email does not arrive or the account stays locked after a successful reset.
Quick Reference
The table below pairs each symptom with its usual cause and the first thing a player can check.
| Problem | Usual cause | First check |
|---|---|---|
| Verification pending | Blurred or cropped document | Retake the photo with all corners visible |
| Verification rejected | Name or address differs from the profile | Compare the document text with the account details |
| Deposit missing | Payment sent under another name | Match the method holder to the account holder |
| Withdrawal pending | Verification or bonus still open | Confirm both show as complete or cleared |
| Account locked | Repeated failed logins | Reset the password from the registered email |
A document problem is almost always a photo problem, and a clearer image fixes it. A missing deposit is traced through the reference number, which both the bank and the transaction history keep. A pending payout waits on verification or a bonus, so those two items come first. A locked account is cleared by one reset, not by repeated attempts. One support message with clear images moves a case faster than several short replies. Each check above costs a minute and removes the guesswork.
Use one document, one payment method and one email address in the registered name, and most of these blocks never start.