You are staring at a bonus form that asks for a bonus code, or at a withdrawal screen where your balance is split between cash and bonus. The condition players misread most often is the playthrough requirement, and it decides when that bonus money becomes yours to keep. Here is how it works for your money, step by step.
How to Claim the Offer
The offer is claimed through your account, and the steps below show the order that matters. Each step builds on the last, so skipping one can leave the bonus unusable.
- Log in to your account through the Stake casino login page on the phone browser or desktop. Use the same login details you set up when you registered, because a second account voids the offer.
- Open the bonus or promotions area and find the welcome offer. The bonus screen lists the offer name and the code you may need, so keep that screen open while you claim.
- Enter the bonus code in the field provided if the offer requires one. A code typed with a space or the wrong case may be rejected, so copy it exactly as shown.
- Make a deposit that meets the minimum the offer states. The deposit must come from your own funds, and a deposit made after the bonus is already active may not count toward the offer.
- Confirm the bonus is active before you play. The balance display should show bonus funds separately from your cash, and if it does not, the claim did not go through.
- Place the bets that count toward the playthrough on eligible games. Bets on excluded games add nothing to your progress, even though they use your balance.
- Track your remaining playthrough in the bonus section as you play. The progress bar shows how much is left, and reaching the end is what unlocks the bonus for withdrawal.
The order of these steps matters more than most players expect, because the bonus is tied to the deposit that triggered it. A deposit made before you enter the code may not attach to the offer at all, and the bonus screen will show no active bonus. If you enter the code first and deposit second, the system links the two and the playthrough begins. Players who deposit first often assume the bonus failed, then deposit again and end up with two deposits and one bonus. The second deposit is not lost, but it does not extend the offer. The playthrough counter starts from the moment the bonus is active, not from your first bet. Games you played before the bonus was active do not count, even if they were the same games. Once the bonus is active, every eligible bet adds to the progress, and the counter only moves forward. If you switch games, check that the new game is eligible before you bet. The bonus section is the only place that shows the true remaining amount, so glance at it between sessions. When the counter reaches zero, the bonus converts and the funds move to your cash balance. Until that moment, the bonus is not yours to withdraw, which is the single idea behind every other rule on this page.
Conditions to Check
The table below sets out the conditions that decide whether a bonus becomes withdrawable. Each row names the condition, what it means for your money, and what to check before you play.
| Condition | What it means for your money | What to check |
|---|---|---|
| Playthrough requirement | You must bet a set multiple of the bonus before any of it can be withdrawn. | The multiple stated on the bonus screen when you claim. |
| Eligible games | Only bets on listed games move the playthrough counter forward. | Which games the offer names as counting in full. |
| Maximum bet per spin | A bet above the cap can void the bonus and any winnings tied to it. | The bet cap shown with the offer before you raise your stake. |
| Expiry window | The bonus and its progress disappear when the window closes. | The end date shown in the bonus section of your account. |
| Cash versus bonus balance | Only bonus funds are tied to the playthrough; cash stays separate. | How your balance is split on the main screen. |
The condition players misread most is the maximum bet per spin. A single bet above the cap can void the whole bonus and any winnings earned from it, even if every other rule was followed. The cap applies to the total stake of a bet, so raising your stake mid-session is the usual way players cross it without noticing. If you plan to raise your stake, finish the bonus first or keep the raised stake for cash play only. The bonus screen shows the cap next to the playthrough figure, and it is worth a glance before every session. Players who treat the cap as a suggestion are the ones who lose the bonus at the withdrawal stage. Treat it as a hard ceiling on every bet while the bonus is active. If you play on stake-canada.us.com/, the login area and bonus screen show the same conditions, so the rule is the same whether you play on a phone browser or a desktop. The playthrough figure and the cap are the two numbers that decide the outcome, and both are visible before you place a bet.
A Worked Example
The numbers below are an illustration, not the terms of any specific offer. They show how a playthrough requirement turns into a betting target. Use the formula with the figures from your own bonus screen.
Start with a deposit of 25 and a bonus of 25, giving a bonus balance of 25. The playthrough requirement in this example is forty-five times the bonus. The formula is bonus amount multiplied by the playthrough multiple, which gives the total you must bet.
Twenty-five multiplied by forty-five equals 1,125. That is the total stake you must place on eligible games before the bonus converts. The figure is a betting target, not a fee, and it is not deducted from your balance.
If you bet one unit per spin, the target takes 1,125 spins to reach. At a faster pace the number of spins falls, but the total stake stays the same. Only eligible games count toward the target, so check the game list first.
Suppose you reach the target with the bonus still active and a balance of 60. The bonus portion converts and the funds become withdrawable, subject to the other conditions. If the bonus expires before you reach the target, the bonus and its winnings are removed.
The lesson is that the target is fixed while your time is not. A larger bonus raises the target in proportion, so a bigger offer is not automatically better for your play style. Pick the offer whose target you can realistically reach within the expiry window.
Keep the formula in mind when you compare offers. Bonus amount times playthrough multiple gives the target, and the target divided by your typical bet gives the number of bets. If that number looks too high for the time you have, the offer is not a good fit.
Free Spins Rules
Free spins usually arrive as a separate bonus with their own conditions. The spins are not cash, and the winnings they produce follow the same playthrough logic as a bonus balance.
Each spin has a fixed value, and any win from a spin lands in a bonus balance. That balance is subject to a playthrough requirement before it can be withdrawn. Spins played on excluded games may not count at all, so check the game list first.
Free spins often carry an expiry that is shorter than the main bonus. Spins that are not used before the window closes simply disappear. The bonus screen shows the end date, and it is worth noting before you start a session.
The maximum bet cap applies to free spins too, although the spin value is fixed. If you buy extra spins or raise your stake while a free spin bonus is active, the cap can still void the bonus. Keep the stake at the level the offer allows.
Winnings from free spins may be capped at a maximum conversion amount. That cap limits how much of the spin winnings can become withdrawable cash. The cap is shown with the offer, and it applies after the playthrough is complete.
Players who treat free spins as a separate, rule-free bonus are the ones who lose them. Read the spin conditions on the same screen where you claim them. The rules are short, and they decide whether the winnings ever reach your cash balance.
Cashing Out Bonus Winnings
Bonus winnings become cash only after the playthrough is complete. Before that point, the withdrawal screen shows the bonus balance as unavailable. The cash balance remains yours to withdraw at any time, subject to the standard account checks.
When the playthrough counter reaches zero, the bonus converts to cash. The conversion may happen automatically, or you may need to request it in the bonus section. Either way, the funds move to the withdrawable balance.
Withdrawal requests go through account verification before they are processed. The verification confirms your identity and your age, and it is a one-time step for most players. Funds requested before verification is complete may be held until the check finishes.
Stake casino login details protect your account, so keep them private and log out on shared devices. A withdrawal request made from a shared device is still yours, but the login protects the balance from others. Use a strong password and change it if you suspect anyone else has seen it.
If you request a withdrawal while the bonus is still active, the bonus and its winnings are usually removed. The cash portion is paid, but the bonus is forfeited. Finish the playthrough first if you want the bonus winnings.
Some offers convert bonus to cash in stages as you meet parts of the playthrough. Check the bonus section for the conversion schedule, because a staged conversion changes when funds become available. A staged bonus lets you withdraw part of the winnings before the full target is reached.
Where Players Lose the Bonus
Most lost bonuses come from a small set of mistakes, and each one is avoidable. The list below names the mistake and the fix.
- Betting above the cap: a single bet over the limit voids the bonus, so set your stake below the cap and leave it there. Check the cap on the bonus screen before you raise your stake.
- Playing excluded games: bets on games outside the list add nothing to the playthrough. Confirm the game list before you start, and stay on eligible games while the bonus is active.
- Depositing before entering the code: the bonus does not attach to the earlier deposit. Enter the code first, then deposit the amount the offer requires.
- Ignoring the expiry window: the bonus and its progress disappear when the window closes. Note the end date and plan your sessions so the target is reachable.
- Requesting a withdrawal too early: the bonus is forfeited when you withdraw before the playthrough is complete. Finish the target first, then request the withdrawal.
- Treating free spins as rule-free: spin winnings carry their own playthrough and cap. Read the spin conditions on the same screen where you claim them.
- Using a second account: a duplicate account voids the bonus and can freeze the balance. Claim the offer once, on the account you registered first.
The common thread is that each mistake is visible before you bet, not after. The bonus screen shows the cap, the playthrough, the game list and the end date in one place. A player who reads that screen once at the start avoids most of the list above. The errors that remain come from mid-session changes: raising a stake, switching to an excluded game or requesting a withdrawal early. Each of those actions is a choice, and each can wait until the bonus converts. Treat the bonus as a separate pool of money with its own rules, and the rest of the account behaves normally. Cash play is not affected by the bonus rules, so you can always stop the bonus and play with cash. If the target looks unreachable, letting the bonus expire costs you nothing beyond the bonus itself. That is the safer choice than chasing the target with larger bets. The bonus is a tool for extra play, not a sum you are owed, and treating it that way keeps the session under your control.